The client is a leader in the travel industry with groundbreaking technology that continues to modernize airline commerce and distribution landscape.
A leading provider of airline IT solutions that employs a commoditized selling approach to embrace the retail model.
Its customer base includes many of the world’s top airlines, and its market penetration spreads across six continents and 60 countries.
Delayed responses due to lack of technical support to customers and partners.
Technological roadblocks due to lack in infrastructure monitoring.
Facing downtime due to improper server and installation support.
Frequent escalations due to lack of Level 1 production support.
H3 – Level 1 production support
- Resolve tickets/incidents not requiring resolution /escalation.
- Provide first line triage to recreate the issue exceptions.
H3 – 24x7 technical support
- Infrastructure monitoring and management.
- Installation, deployment, and decommissioning of servers.
- Notification of production outages and unpredicted downtime.
- Tracking application-level exceptions.
Like 3
