Success Story

• Is a clinical and practice management software giant in Australia
• Provides digitally-enabled care using telehealth and consumer solutions
• Has approximately 22,000 care providers, handling over 50 million patient records
• Offers a comprehensive product suite including ambulatory EMR & EHR (on-premise and cloud variants), drug directory, care management, telehealth patient access, and more

• The client had a complex legacy and Windows-based ecosystem, which was difficult to maintain.
• Cybage’s help was needed to cater to constant software upgrades and patches.
• The presence of a siloed platform and the lack of a cloud-based system prevented physician collaboration.
• The client needed Cybage to build telehealth capabilities, reducing face-to-face interactions between patients and GPs in the advent of the pandemic.
• Digitizing the prescriptions was also necessary as the existing cloud-based solution offered prescriptions via the non-digital route.
• They also wanted to improve the patient and provider experience by addressing the high-touch environment.
• Cybage’s support was vital in building scalable solutions that would help expand in the UK market.

Cybage’s expertise helped develop a turnkey, web-based ecosystem to streamline clinical workflows.

They also built reliable telehealth and teleconsultation modules, prioritizing patient and staff safety during COVID-19.

An intuitive, multi-panel layout was designed for the GPs to view and update vital clinical inputs.

The integration of EHR interoperability solutions enabled smooth telehealth collaboration.

The paper-based platform was also digitized to offer electronic prescriptions.

Cybage’s team provided end-to-end product management for cloud-based projects in Australia and the UK, including:

• Electronic Summary Records
• Vaccine Administration
• Care Plans
• Business Intelligence

• Over 2 million online teleconsultations were delivered successfully.
• Software sales for the client saw a rise of over $60,000.
• The market share of General Practitioners saw an increase of 50%.
• The implementation of DevOps facilitated efficient operations and customer service.
• The gradual transition from legacy to cloud-based architecture led to quicker integrations.
• Turnkey solutions accelerated user adoption across care providers.
• Centralization of Salesforce payments improved sales tracking and credit recoveries.
• The addition of a new product line led to elevated cross-sell opportunities.