Success Story

Services:

Improved Customer Retention by 50% for a Leading Healthcare Cloud Solutions Provider

Healthcare & Life Sciences

Posted On: 11 March, 2025

Founded in 1997, the client is a leading provider of cloud-based services for healthcare organizations
Client aces in providing innovative healthcare technology that connects clinicians, patients, payers, and partners in differentiated ways
The client's solutions help healthcare providers manage various aspects of patient care, practice management, and revenue cycle management
It serves over 60,000 medical providers across 60+ specialties in the US

Improve user experience and optimize performance for the analytics application
Eliminate OS compatibility constraints and ensure analytics function consistency across all operating systems
Minimize dependency on Flash Player for dashboard
Enhance the data export capability of the application
Deploy a SaaS-based revenue cycle and EHR product with little to no downtime
Migrate from the existing legacy system to an advanced solution that offers seamless setup and enhanced security for users and their accounts
Improve scalability and responsiveness of the application

Facilitated migration of analytics application from desktop app to web app to overcome OS compatibility issues, installation, infrastructure, and performance issues
Enhanced data export capability to allow seamless export of more than 100 million records
Replaced the Flash dashboard with a new web-based version, offering enhanced reporting through modern graphs and charts and eliminating issues related to the end of life for Adobe Flash
Implemented MFA authentication to overcome security concerns

Boosted the client retention rate by over 50%
Eliminated OS limitations and Adobe Flash player dependency
Enhanced the application’s data export capability to support export of more than 100 million records
Optimized application performance, user security, and setup experience