The client is an online platform that makes searching and booking laboratory services easy for patients.
It does so through its platform, where users can search for nearby labs, compare prices, and schedule appointments from their website and mobile application at their own comfort and convenience.
By offering these services, the client aims to simplify and streamline the process of accessing the right laboratory services for the patients and make it more transparent.
Over the years in operation, the client has onboarded and partnered with an extensive network of trusted laboratories and healthcare providers that ensure the patients coming to the platform get the absolute best service.
The client was looking to develop a platform that would simplify scheduling an appointment for laboratories and radiology tests for its customers.
In this platform, the client also wanted to integrate telehealth solutions, using which the patients can directly consult their doctors through the Zoom platform.
The client integrated the system with major radiology labs in the USA, such as Radnet and Labcorp, to promote interoperability and ensure smooth sharing of data and reports.
Following the patient-first approach, the client wanted to integrate a number of features into the platform.
These included:
- Transparent self-pay pricing for users to gain more financial clarity
- Compatibility with major insurance providers to streamline payments
- Patient reviews and ratings to help users make more informed decisions
Our team, with its expertise, intricately planned the digital transformation of the client's platform to make it more convenient, patient-centric, and scalable.
We started this engagement by enhancing the client's legacy framework and migrating its infrastructure to a cloud-native platform with a scalable DevOps framework and automated CI/CD pipeline.
To ensure the quality of the framework, we invested resources heavily in implementing comprehensive test engineering with manual and automated testing along with stringent infrastructure and application security testing services to ensure platform compliance and reliability.
On the patient experience side, we designed a simplified, intuitive UI/UX and implemented functionalities that helped the patients book appointments and schedule lab and radiology tests easily, just with some taps.
To make the platform more user-friendly, we introduced functionalities such as telehealth solutions through MinuteMed, self-pay pricing and direct access to the test results, insurance compatibility, and patient review and ratings.
We integrated Stripe payment services to safeguard user's transactions by making them secure and integrated Twilio APIs to enable real-time reminders and notifications.
To ensure a smooth flow of information across the care ecosystem, we integrated the platform with major labs using HL7 messages and API connections.
With our solutions, the client experienced a whopping growth of more than 150%.
The client was able to partner with more than 3000 diagnostic centers and onboard them to its platform, leading to 160% increase in the number of users accessing the platform.
The client's growth didn't just stop there; since we implemented our range of solutions, the client has provided over 36 million diagnostic test results to more than 6.5 million healthcare consumers across the nation.
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