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  • Product Engineering
  • Technology Solutions

Cybage Built a Mature Test Automation Solution for a Leading Customer Experience Software Provider That Ensured Accelerated Product Releases

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Posted On: 21 March, 2024

About the Client

  • One of the largest providers of CX software platforms for collecting and analyzing data to drive high-value customer experience programs
  • Catering to 3000+ of the world’s leading brands
  • 1B experiences collected and enriched each day
  • Helping companies instantly respond to the voice of the customer

Business Needs

  • Reduce regression execution time to improve lead time for changes and in-turn improve customer experience
  • Implement cross browser testing and accessibility testing
  • Ensure a higher coverage in API testing
  • Expand test coverage and reporting

Solutions

  • Implemented a customized automation framework with inbuilt test management tool
  • Performed cross browser compatibility testing on Chrome, Firefox, and IE
  • Automated log capture and video for failed test cases that increased defect fix rate
  • Implemented parallel test execution to save substantial time in regression execution
  • CI pipeline integration that enabled test triggering using SLACK BOT thereby reducing people dependency
  • Steered end- to-end business logic and API automation testing

Business Impact

  • 7000+ automated tests conducted
  • ~40% automation in processes
  • 98% automation execution pass rate
  • 30% saving in regression hours
  • Build verification time down to 20 minutes
  • Test execution time down to 2.5 hours
  • Implemented parallel execution and integration with CI

Technology Stack

Cybage Built a Mature Test Automation Solution for a Leading CX Software Provider_Techstack
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