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Ensured Effective Product Delivery for the World’s Largest Technology Distributor

Software & Hi-Tech
Posted On: 21 March, 2024

About the Client

  • World’s largest distributor of IT products and services
  • Among the top-ranking Fortune 500 companies
  • Offers complete product lines in software, networking and communications, mass storage, and peripherals and computer systems
  • Has 125,000+ customers in 100+ countries with 1,000+ leading vendors has distributed 75,000+ products and offers extensive pre-sales and post-sales training, service, and support

Business Needs

  • Enhance product lines and improve product experience
  • Expedite resolution time pertaining to product features and functionalities
  • Relay information to stakeholders instantly about newly added product functionalities

Solutions

  • Collaborated and strategized with the business and engineering teams for product issues and enhancements
  • Supported in business plan development
  • Tracked and resolved product issues through the ticketing system and preventive actions
  • Scheduled training sessions, attended meetings, and suggested recommendations for product betterment
  • Prepped for new product releases and events

Business Impact

  • Improved product quality, product experience, and customer experience
  • Accelerated issue resolution and quickened bug fixes
  • Updated and informed stakeholders on newly added product functionalities

Technology Stack

Cybage Ensured Effective Product Delivery for the World’s Largest Technology Distributor_Tech stack
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