Success Story

• A global software product engineering services organization that designs and provides services in technology, strategy, and operations.
• Has a scientifically-driven, data-oriented, and delivery-focused approach to offer concrete breakthrough products and services, and make organizations more innovative and agile.
• Serves in over 15 countries across North America, Europe, Asia, and Australia.

• Implement a CRM solution that works with Microsoft Office Outlook and meets the unique needs of business groups
• Integrate a solution that fits into the existing IT infrastructure. 

Implemented a CRM solution that effectively managed all the sales and marketing operations, enhanced productivity, and increased visibility of company’s performance.

Extended the MS Dynamics CRM Sales & Marketing module using the scalable MS CRM architecture to achieve the desired functionality.

Upgraded the CRM to use an additional set of features such as dashboards, charts, role-based forms, and field-level security.

Developed extra custom applications and extension points to support specific business processes such as:

• Leads, meeting management, and notification
• Lead response Unified search analysis
• Lead scoring matrix
• Response management with guided flow
• Unified search
• Email marketing analysis
• Mobility extension

• Gained effective business insights and robust analytics.
• Improved efficiency and productivity.
• Lowered overall costs.
• Empowered employees to perform tasks more efficiently.