- The leading facilities management solution provider operates across the globe. Their rapid, inorganic growth brought together a diverse technology landscape and disparate processes, creating a need for greater operational efficiency, collaboration, and scalability. The client’s strategic vision aimed to unify its platforms, teams, and organizational culture.
Success Story
About the Client
Business Needs
- The client faced multiple challenges stemming from their fragmented ecosystem:
- 8 product lines with varied technology stacks and redundant features increased maintenance costs and reduced efficiency
- Varied engineering practices and limited automation led to inefficiencies and inconsistent knowledge management
- Distributed teams lacked a unified framework for collaboration, hindering visibility and data-driven decision-making
- Misaligned priorities, fragmented backlog management, and inconsistent delivery approaches led to roadblocks
Solutions
- Our Platform Consolidation services helped in strategizing the diverse product landscape into a unified platform, starting with prioritizing common features across eight product lines
- Joint assessment and arrival at a consolidated tool stack across the portfolio of products
- Strategically approached architecture consolidation by designing horizontal core services and facilitating seamless migrations
- Deployed scalable agile pods across geographies, supported by locally deployed Proxy Product Owners for regional alignment
- Implemented cross-team best practices in engineering, process management, and knowledge sharing using a structured Knowledge Map
Business Impact
- Reduced maintenance overhead: Reduced the total cost of ownership for the sustenance products by 30%
- Efficient Feature Roadmap: Identified and prioritized standard features, aligning with strategic goals and improving roadmap efficiency
- Structured Consolidation: Streamlined the product ecosystem, thereby improving operational synergy and accelerating feature delivery
- Flexibility and Scalability: The development of core services and tool-agnostic frameworks helped integration across multiple tools and systems quickly and with greater agility
Technology Stack
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