Success Story

• Leader in customer survey and enterprise feedback management
• Platform helps in driving high-value business decisions and relationships with both customers and employees

• Revamp the legacy platform completely to a cutting-edge SAAS platform
• Extend seamless experience through multiple devices
• Upgrade configuration and platform administration modules
• Provide accurate feedback interpretations, business trends, and actionable information through analytics and visualization module
• Reduce feedback to action time through effective action management tool

Architected and developed the platform using latest technology to ensure high security, accessibility, and scalability with:

• Unified experience across all the devices
• Rendering charts for large amount of data across multiple projects
• TTM – quick feature roll out – lean development approaches
• Easy usability in terms of channels and languages
• Supports the entire CX business from data capture to analytics to response to feedbac

Implemented appropriate engineering practices thereby developing an efficient product:

• Designed and developed the architecture, technical and functional solution, and use cases
• Architected, developed, and integrated functional and non-functional tests in CI pipeline for Continuous Testing
• Implemented mature product management practices and ALM Practices implementation

• The platform supports 500+ clients and 95 countries
• The platform engages more than 2Musers
• Enabled high-value real-time analytics use cases over high-velocity stream data
• High on performance, scalability, stability, and recoverability
• 20% reduction in operational costs
• With the platform, a partner company saw a 65% reduction in its survey and analysis costs and has increased its number of touchpoints surveyed by 220%