Success Story

Services:

Cybage Helped a Global E-Commerce Provider by Building a Robust Mobile Based Last Mile Delivery Solution That Supports Multiple Business Functions

Supply Chain and Logistics

Posted On: 21 March, 2024

A Singapore-based postal services provider that offers e-commerce logistics solutions in the domestic and global market
Provides mail, logistics, and retail services for customers globally
Has been in the industry for over 160 years with operations in 19 different markets

Developed an Android based mobile application that works well for postal and logistics businesses
Helped finding drop locations by addressing runtime and urgent delivery requests based on geo location
Integrated with the existing IT eco-system for end-to-end track and trace of customer orders and parcel deliveries
Integrated with multiple agents to receive real-time updates of deliveries and pickup
Provided support for multiple notification formats for real time visibility to the end customer

Delivery interleaving for multiple orders resulted in 40% increase in operational productivity
80% decrease in customer support incidents
Reduced IT maintenance cost since the same single solution worked for postal and e-commerce business units
Enabled 130 brands to set up online stores and manage order delivery seamlessly with this solution
Reduced overall costs by providing multiple delivery options and optimized routes for delivery