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Streamlined the Quote Process With Salesforce, Zuora & Oracle Integrations

Success Story

Services:
  • Technology Solutions
  • Salesforce

Streamlined the Quote Process With Salesforce, Zuora & Oracle Integrations

Travel & Hospitality
Posted On: 20 April, 2023

About the Client

  • A leading global IT company that offers services within the travel and tourism industry.
  • Offers technological services to build, enhance and upgrade booking, ticketing and pricing processes.
  • Collaborates with airlines, airports, railways, hotels, travel agencies and corporations to build applications.

Business Needs

  • Enable full visibility of information flowing between integrated applications.
  • Provide real-time data synchronization.
  • Automate the manual sales credit process to cope with product changes.
  • Eliminate data shortfalls to streamline the sales credit process.
  • Set up an effective reporting process.

Our Solutions

  • Integrated Salesforce and Zuora CPQ for seamless quote creation.
  • Automated the quote process by integrating Salesforce with Oracle E-Business Suite.
  • Eliminated the limitations of Zuora CPQ using customizations in Salesforce.
  • Implemented Pulse executive management dashboard for enhanced visibility and faster decision making.
  • Seamlessly integrated the platforms for efficient, flexible and accurate analytics.

Business Impact

  • 25%increase in productivity by eliminating manual processes.
  • 10X impact on business decisions with accurate information.
  • Automated the quoting process and helped improve RFP response time by 15%.
  • 100% tracking of negotiation process driven through the platform.
  • 5X improvement in the process of product selling and forecasting.

Technology Stack

Streamlined the Quote Process With Salesforce, Zuora & Oracle Integrations
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