About the Client
Delivers best-in-class, market-leading accountancy suites of software products ranging from practice management to compliance and tax to accounting for over 40 years
Enlists more than 500 accountancy companies in the UK in their directory
Submitted over one million tax returns
UK’s largest private software company, trusted by more than 21,000 accountancy firms, including 90 of the top 100 firms
Over 57,000 time-strapped business owners use the company’s accounting software to stay in control of their accounts, get paid faster, and ensure tax compliance
Provides extensive legislative compliance support for regulatory changes such as MTD, PVA, and Brexit
The solution saves 22 hours per person per month
Business Needs
Accounting platform modernization to enhance usability and performance
Develop easy-to-use functionality that does everything accountants need, from quoting and invoicing to getting paid on time
Manage bookkeeping for accountants and their clients
Provide support for legislative changes such as MTD VAT, PVA, Brexit
Release REST API to the public to promote third-party integration
Implement enterprise payment integration to enable multiple and faster payment methods with leading payment providers
Store all data in one place, tracking performance with 50+ KPIs, dashboards, and reports
Stay synced by linking bank accounts to accounting software
Boost business efficiency with customized invoices
Integrate with eCommerce applications such as eBay, Amazon, and Shopify
Solutions
Developed an intuitive cloud-based accounting software for small and medium-sized enterprises
Re-architected and re-engineered UI component library
Made SOAP API open to the public for integration with other applications
Designed intuitive UX with a strong focus on accountants using Angular 11
Incorporated legislative features as per HMRC’s norms
Released REST API to the public using Apigee and Okta
Automated deployment through Azure CI/CD pipelines
Integrated Datadog to improve logging
Integrated Zapier to automate processes
Revamped test suite and QA automation framework
Developed a secure payment process through SCA for card payments
Integrated enterprise payment systems with payment providers like WorldPay
Business Impact
Improved NPS score from a negative number to +7
Completed SCA-compliant card payments
Achieved 2x improvement in time-to-market due to weekly deployments
Reduced production bug leakage by 80%
Successfully maintained the existing customer base, even during the pandemic
Enhanced customer satisfaction by providing timely support for on-demand feature requests
Prepared customers for legislation changes such as MTD VAT, PVA, Brexit, and MTD ITSA
Significantly reduced customer issues
Delivered frequent releases with minimal to no operational downtime
Technology Stack
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